Refund policy

Our priority is to keep you happy and we offer "100% satisfaction guarantee" where you can return any unopened item in its original packaging, together with the receipt within 14 days of the date of receipt of your order. Our aim is to offer you good value for your money, time and trust on our products and services.

We want to make certain you are always happy when shopping with us. To ensure this, we offer you the exchange/return of your transaction in the unlikely event of an item being received damaged/faulty, or your dissatisfaction with your purchase.

You are requested to report this to us within 24 hours of receipt of the item. According to our standard payment and refund policy, we would like to receive the item back within 14 days of your despatch and the return issue will be resolved within 5 working days.

Returns Postage Cost:

  1. If you receive a damaged/faulty item or an item not matching its description, we are happy to bear the postages charges.
  2. As a customer, you will pay the postage charges if you change your mind to exchange or return the item. 

Contact Us

You can contact us if you still need to discuss either by:

Mobile Number:  +923188710244

Email: chemistdirect.pk@gmail.com